TERMS AND CONDITIONS
Please read this section carefully so there are no surprises. These Terms & Conditions were put into place for the safety and welfare of everyone concerned and to allow Caroline to continue to offer her clients the best possible service at a reasonable price. By making an appointment/booking and/or retaining any of Caroline's Dog Training's services, you ("The Client", including your representatives and "Related Parties") are agreeing to be bound by Caroline's Dog Training's Terms & Conditions:
COVID-19 Measures and Practices
Caroline's Dog Training:
- Caroline will not allow more than 4 other people to attend any one training session.
- Caroline will remain 6 feet or more away from The Client and their Related Parties as much as reasonably possible.
- Caroline will wash and/or disinfect her hands before & after each appointment.
- Caroline will wear a face mask/protection for in-person training unless she is outdoors and more than 27 feet away from The Client and their Related Parties.
- Caroline will use her own leash which will be disinfected before & after each appointment or she will not handle The Client's dog if they prefer.
- Caroline will not touch anything with her hands if invited inside The Client's home. Training sessions will be held outdoors if The Client's home layout does not allow for proper physical distancing.
- Caroline will delay The Client's in-person appointment by 14 or more days or will offer a phone consultation instead if she is showing any signs of illness and/or believes that she may have been exposed to COVID-19. The Client will be notified as soon as possible via email or text.
- The Client will inform Caroline if they and/or their Related Parties are frontline or health care workers. These Clients and their Related Parties will also wear a face mask for in-person appointments.
- The Client and their Related Parties will Self Assess prior to each appointment and self isolate if/as needed.
- The Client and their Related Parties will be COVIDWise and seek help if/as needed.
- The Client and their Related Parties will wash and/or disinfect their hands prior to each appointment.
- The Client and their Related Parties will remain 6 feet or more away from Caroline as much as reasonably possible.
- The Client will place their dog on a non-retractable 6 foot leash unless instructed otherwise by Caroline.
- The Client will move away to the other end of the leash to allow Caroline to safely clip her own leash onto their dog if they wish their dog to be handled by Caroline. In this case Caroline will disinfect the dog's collar/harness and remove The Client's leash with a Lysol wet wipe or infused paper towel.
The Client will inform Caroline by email immediately if they are experiencing COVID-19 like symptoms, have a confirmed case of COVID-19 either personally or within their household, have been in contact with a COVID-19 positive person, have travelled out of the country in the last 14 days, and/or live with or have visited someone who has travelled out of the country in the last 14 days. In any of these cases, The Client's in-person appointment will be delayed by 14 or more days or a phone consultation will be offered instead.
Other Terms and Conditions
The Client acknowledges and agrees that training results from any service CANNOT be guaranteed for a few reasons, including but not limited to the following: each dog and situation is different and therefore the training time needed to achieve best results may vary, behaviour is fluid and therefore subject to change at any time, dogs are very specific learners and therefore need to be trained in different locations and under different circumstances.
Product or Service Recommendations
The Client acknowledges and agrees that Caroline's Dog Training's recommendation of any product or service is not a guarantee of The Client's satisfaction with and/or effectiveness of that product or service.
Fees, Payments, and Packages
Private Training Sessions 21-45 km away from Barrhaven will be charged at the rate of $100 + HST per hour regardless of the number of hours or sessions.
Approved refunds will be subject to a $25 administration fee. There will also be a $50 charge for cheques returned due to non-sufficient funds.
Accepted forms of payment are e-transfers, cash, and cheques. E-transfer only for Phone Consultations. The first hour for Private Training sessions, or the Boarding or Board & Train deposit must also be paid via e-transfer in advance to reserve The Client's spot. The remaining balance of the Private Training Package, Boarding fee, or Board & Train fee may be paid in cash or by cheque if preferred. Any cash or cheque must be placed in a clear closed baggie to be accepted and no change will be given.
All services are payable upfront within 48 hours of the invoice being emailed (or 24 hours prior to The Client's appointment or drop-off for last minute bookings) in order to reserve their spot: Full payment of the 1 hour rate for Phone Consultation or Private Training Session (even if the intention is to buy a Private Training Package); 50% deposit of The Client's Boarding or Board & Train fee (or full payment if they are booking less than 48 hours in advance).
The balance (package price minus payment of the first hour of training) of the Private Training Package is required at the end of the first hour of service in order to take advantage of the discount, and the package expires 6 months from that date; any unused training sessions are forfeited. The balance of the Boarding or Board & Train fee is required 24 hours prior to drop off.
Subject to Caroline's availability, a Private Training Session or Phone Consultation may be extended upon request and receipt of payment for a second hour (unless The Client has already prepaid for a Private Training Package). Subject to Caroline's availability, a dog Boarding or Board & Train booking may be extended upon request and receipt of payment upfront for the additional days.
Cancellations & Refunds
There will be no refund on any service once said service has begun, even if The Client opts to reschedule or shorten the duration as Caroline's time has been specifically reserved for this Client.
There will be no refund on any service for no shows.
24 hours notice must be given for reschedule or cancellation of a Private Training session or Phone Consultation otherwise the full fee will apply and the appointment will be considered fulfilled. Rare exceptions may be made for in-person Private Training sessions at Caroline's Dog Training's discretion in the case of personal or medical emergencies upon email receipt of written proof of the nature and timing of the emergency. Note: a spay or neuter surgery is not considered an emergency.
The balance of the Private Training Package, Boarding, or Board & Train fee is non refundable. Rare exceptions may be made at Caroline's Dog Training's discretion in the case of personal or medical emergencies upon email receipt of written proof of the nature and timing of the emergency. Note: a spay or neuter surgery is not considered an emergency.
7 days notice must be given for reschedule or cancellation of Boarding or Board & Train otherwise the 50% deposit will not be refunded. Exceptions may be made at Caroline's Dog Training's discretion if/when Caroline's Dog Training receives a successful new booking for the same date(s) and duration as the cancelled booking.
Client Health Requirements & Rescheduling
Should The Client feel ill with symptoms including but not limited to cough, fever, and/or respiratory distress, The Client agrees to notify Caroline's Dog Training by email as soon as possible before their scheduled appointment. Private Training sessions will then be converted into Phone Consultations or rescheduled for the next available time after a 14 day waiting period, at Caroline's Dog Training's discretion. For Boarding or Board & Train, The Client may opt to have someone else drop off their dog as long as they are not presenting with any symptoms and The Client has submitted the payment balance and Boarding Waiver of Liability Agreement.
Dog Health Requirements & Suitability
The Client certifies that their dog is healthy and up to date on all vaccinations (including DHPP and Rabies; valid titer test results accepted) and preventative care deemed required by their veterinarian and will not participate in a Private Training session and/or drop off their dog for Boarding or Board & Train services if their dog is ill or injured, or is suspected of being ill or injured in any way. The Client must immediately disclose any illness, injuries, or suspected conditions that their dog may be experiencing or have been exposed to. This includes but is not limited to lethargy, diarrhea, vomiting, coughing, lack of appetite, fever, dehydration, or flea and/or tick affliction. Veterinarian-approved protection against fleas and ticks is also required for any dog enrolled in Boarding or Board & Train. Caroline regrets that she will have to turn away ill, injured, and/or flea/tick afflicted dogs and that The Client will need to make other arrangements for their dog. The Client also certifies to the best of their knowledge/ability that their dog is not dangerous to humans and/or other dogs and agrees that they will be liable for all medical expenses and damages resulting from any injury caused by their dog.
In-person Private Training sessions may be rescheduled to ensure the effectiveness of the training (with outdoor sessions) and/or the safety and welfare of Caroline, The Client, and/or The Client's dog. Dog walks and/or outdoor playtime may also be shortened at Caroline's discretion, again to insure the safety and well-being of all parties involved.
Photo & Video Release
The Client acknowledges and consents that pictures, video, and/or basic information regarding their pet may be used without charge and only for the purposes of education, advertising and/or promotion of Caroline's Dog Training. Promotional media may include, but is not limited to, social media, website, video, and/or posters. Caroline's Dog Training will not seek compensation from nor permit use of such material by any third party.
Terms & Conditions Revisions
Caroline's Dog Training reserves the right to amend, adjust, and/or change its Terms & Conditions at any time.
All clients (whether the service and/or advice is provided in person, by phone, by email, or by any other method) are required to electronically review and sign Caroline's Dog Training's Training Waiver of Liability Agreement upon request.
Boarding clients and Board & Train clients are also required to electronically review and sign Caroline's Dog Training's Boarding Waiver of Liability Agreement upon request.
No service or advice will be provided without prior electronic signature of the corresponding Waiver of Liability Agreement(s).
Furthermore, Caroline's Dog Training reserves the right to refuse service to anyone if there is a perceived risk to the safety and/or welfare of Caroline, her clients (human and canine), and/or the public.